Welcome to our FAQ page. Here are answers to some of the questions we receive most often. If you do not see what you are looking for, please contact us at [email protected].
Q: How long does it take to ship my order?
A: Orders are processed within 1 to 2 business days. After that, delivery within the United States usually takes 3 to 5 business days. You will receive a tracking number by email once your order ships.
Q: Do you ship outside the United States?
A: At this time, we only ship to addresses within the United States.
Q: How much does shipping cost?
A: Shipping is free on every order. There are no handling fees.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All prices are in United States dollars.
Q: What is your return policy?
A: You can request a return within 30 calendar days of delivery. The item must be unused and in its original packaging. If the item arrived damaged or incorrect, we will also accept the return. Returns are free, and there is no restocking fee.
Q: How do I start a return?
A: Email us at [email protected] with your order number and a short description of the issue. If the item is damaged, please include photos. We will send you a prepaid return label and instructions.
Q: How long does it take to get my refund?
A: After we receive the returned item, we process the refund within 1 to 2 business days. The refund is sent to your original payment method, and it can take an additional 7 to 10 business days to appear on your statement.
Q: Do you offer exchanges?
A: No, we do not offer direct exchanges. If you need a different item, please place a new order after your return is processed.
Q: Where do you ship from?
A: All orders ship from our warehouse at 8500 Beverly Blvd #709, Los Angeles, CA 90048.
Q: How can I contact customer service?
A: You can email [email protected] or call +1 949-943-4681. Our hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Q: Is my payment information safe?
A: Yes. Your payment is processed through secure, encrypted checkout pages. We do not store your full credit card number or PayPal login information.
Q: Do you sell my personal information?
A: No. We never sell your personal information. We only share it with the shipping carrier and payment processor as needed to complete your order.