You can request a return within 30 calendar days after the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. If the product arrived damaged, defective, or if we sent the wrong item, we will accept the return as well.
To start a return, send an email to [email protected] with your order number and a short description of the issue. If the item arrived damaged, please include a few photos of the box and the product. We will reply with the next steps.
Returns are free. We do not charge a restocking fee, and we will provide a prepaid return label for orders that qualify.
Send the item back to this address:
8500 Beverly Blvd #709, Los Angeles, CA 90048
Once we receive the returned package, we will inspect it and process your refund within 1 to 2 business days. After we approve the refund, the money will be sent back to your original payment method. It can take an additional 7 to 10 business days for the refund to show up on your bank or card statement, depending on your payment provider.
We do not offer exchanges. If you need a different item, please place a new order after your return is processed.